News release May 2025
Dotlines UK is proud to unveil Catena, a next-generation, cloud-based platform designed to redefine how broadband and telecom providers run their businesses. Already trusted by UK-based ISPs, Rocket Fibre and Carnival Internet UK, Catena delivers a smarter, more streamlined way to manage and grow operations.
Catena is an all-in-one system purpose-built for broadband and ISP operators. By replacing outdated tools and fragmented back-office systems, it helps telecom providers overcome operational headaches that can hinder growth.
The platform’s ‘telco in a box’ approach enables operators to manage their entire business from a single, cloud-based interface. With features like automation, seamless API integrations and a centralised product catalogue, businesses can accelerate everything from onboarding new customers to launching new services.
Catena is designed with both customers and internal teams in mind – end users benefit from intuitive self-service options, while businesses enjoy the flexibility and scalability of a future-ready platform.
As UK telecom operators face growing pressure to modernise due to tighter regulation and compliance (including One Touch Switching and PSTI), in addition to the PSTN switch-off, Catena provides the tools to adapt and thrive.
Scaling up has long been a challenge for small and mid-sized ISPs, particularly with manual workflows, service dependencies, and cashflow constraints. Catena is built to meet these challenges head-on, automating critical processes, reducing inefficiencies, and supporting both customer satisfaction and employee productivity.
Northamptonshire-based provider Rocket Fibre is one of the first ISPs to adopt Catena, choosing the platform to support its next stage of growth. Facing evolving Ofcom regulations and aiming to streamline legacy operations, Rocket Fibre saw Catena as the clear solution to modernise, simplify and futureproof its business.
Tom Sanders, CEO of Rocket Fibre, said: “Catena has given us the foundation to scale with confidence. We needed a solution that would transform how we work, and with Catena, we’re not just compliant and efficient, we’re ready for the future of telecoms.”
“Rocket Fibre is a great example of the type of operator Catena is built to support,” said Jaki Chowdhury, CEO of Dotlines UK. “They had the ambition to grow, but were being held back by disconnected systems. With Catena, they’re now compliant, scalable, and ready for the future.”
The Catena team worked closely with Rocket Fibre to map their operational needs, identify key integration partners, and seamlessly migrate customer data. The result is a significantly more automated back office, improved customer self-service, and the ability to roll out new services faster than ever before.
Security, compliance, and sustainability are at the heart of Catena, with the platform ensuring UK data sovereignty by hosting all telecom data in high-availability UK data centres. It’s also built with sustainability in mind, featuring a carbon-neutral cloud infrastructure and supporting biodiversity through Dotlines UK’s ongoing tree-planting initiatives.
“Catena is designed to remove complexity from telecom operations,” continued Jaki Chowdhury. “Far too many providers are limited by outdated, disconnected systems. Catena brings everything together in one place, helping ISPs run more efficiently, serve customers better, and unlock new opportunities to grow. In a highly competitive UK market, it gives providers the edge they need to stand out.”
-ENDS-
Notes to editors:
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About Dotlines UK
Dotlines is a forward-thinking technology company with a 20-year track record of providing innovative lifestyle solutions across Asia. It is dedicated to enhancing the lives of businesses, homeowners, and communities through cutting-edge technology, connectivity, security, logistics and a strong commitment to social responsibility.